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| 46.
You Must Understand What Your Key People Are Really Up To
| Most managers don't know what their key people are "up to". This lack of understanding results from a failure by the manager to regularly and clearly communicate what is expected, what is to be delivered, by when it should be delivered, and what success looks like.
My often used phrase, "clear unambiguous communication is critical" once again applies. Establishing this level of communication is not easily done, but failure to do so means the manager has no idea what their key people are supposed to deliver and in what timeframe.
Once a Manager's expectations have been communicated there must be a clear timetable for reporting and follow-up. Such a timetable provides the ability to know exactly where your people are in terms of their deliverables and their schedule to complete them. This knowledge is essential if you are to complete your responsibilities on time to meet the expectations of your supervisor, whether that is another manager, the CEO, or the Board of Directors.
Knowing what your people are "up to" is a fundamental responsibility - not knowing means you are not fulfilling your job - which means you are subject to constant surprises most of which are unpleasant.
Not knowing had better be fixed, and fixed fast. |
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