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| 23.
The Temptation Is To Over Promise And This Always Results In Under Delivery
| When asked to do something we too easily reply, "Yes, I think so." When in fact a little thought would make it clear we are over-promising and therefore will not be able to deliver as promised. And to be sure, the person who made the initial, often unreasonable request will forget that the request was unreasonable and only remember your failure to deliver.
And unfortunately, this behavior is most likely to occur when and where we can least afford failure - when we are under pressure from our bosses and our clients.
Before committing 1) clarify what is being required, 2) ensure necessary resources are available and 3) always add additional time for the unexpected. This pause for planning will make it almost impossible to over-promise and therefore under-deliver.
Pause before you commit. Learn to under promise and over deliver. You will earn a reputation for reliability and dependability. Not a bad way to be perceived. |
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