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| 36.
The CEO's Job Is To Develop And Hold His Managers And People Accountable
| Successful CEOs are the ones who recognize that a significant part of their responsibility includes developing their management team and holding them accountable for results. But in order to hold people accountable the CEO must develop commitment between and among every level of management from the top levels of the organization all the way down to first-line supervision.
The commitment made at every level of the organization must be to achieve both the annual and long-term objectives of the firm. This level of commitment only works if each level of management truly believes 1) the objectives are do-able, 2) they have the resources and abilities to achieve the objectives, and 3) the environment supports them and their success.
Commitment occurs when the members of an organization have the perception, which is real, that what they've been asked to do they can most certainly accomplish in the time and under the conditions agreed to. When commitment is achieved throughout an organization, then and only then is it possible for the CEO to hold their people accountable. |
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