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| 72.
Predictability Is Challenging For 2 Reasons: People And Accountability
| Producing predictable results is, to say the least, incredibly challenging. Achieving predictability requires 1) gaining accountability 2) from reasonably competent people. Controlling either one of these factors, let alone both, is very difficult.
Carefully consider these facts: People will behave much more predictably when they agree to be held accountable. People agree to be held accountable only when they thoroughly understand what is expected of them and believe the expectations are reasonable and can be accomplished. And, people must have the resources necessary to meet expectations.
Predictable behavior and predictable results are achieved by clearly defining what is expected of yourself and those who work with you. State these expectations clearly in a written plan. Allow for dissent and negotiation. Ask for accountability only when the goals are understood and believed to be attainable. Maintain unambiguous communications in a weekly review of the established goals where you listen as much or more than you talk.
Take these actions and predictability will result. People will begin to trust. People will be held accountable. |
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