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| 6.
Never Compromise Quality, It Won't Get Round In The Box
| I once worked with a chief engineer of a large manufacturing plant who could solve problems others wouldn't attempt. Ron was German, marine like in appearance and a brilliant and pragmatic engineer whose disciplined approach got wonderful results from his team.
True to character, Ron was a stickler for quality. When our product went into the carton for shipping, it had to be "right." He knew magic didn't happen once the brand name went on the carton. His often repeated statement was, "it won't get round in the box!"
Because of his resolve, Ron was our best Customer Service Manager. He insisted that our customers received the highest quality product when they opened our cartons. Because of Ron's leadership, our quality became the best in the industry.
Ron's commitment to quality was more than a line on his job description, it was his personal undertaking. His "it won't get round in the box" standard permeated our operation and became the mantra for all ranks of management and set the standard throughout the organization, from the machine operators to the Plant Manager. Not surprisingly, we had the best performance numbers in the entire Fortune 200 Company.
As a young professional what did I learn from Ron? Make product quality a personal commitment. Never pass a problem or a decision regarding product quality to the next person in line. Own the quality issue for "it will never get round in the box!" |
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