Quite often the CEO will say to me, "I think we need an entire culture change but we don't have time to get that done so, what should we do?"
My response is always, "Not only is change possible but it will happen far more quickly than you can ever imagine if you're prepared to do what is required."
When they ask what is required I tell them, "You must be prepared to commit fully to a process of effective execution that develops accountability. Your follow-up must be unrelenting! And, you must be prepared to make the tough organizational decisions you have been avoiding."
A culture changes when people are treated fairly, know what is expected, and work in an environment that is safe – an environment that rewards good performance and punishes, absolutely, poor, unkind, intimidating behavior.
An effective execution process must not only assure accountability for work performance but for behavior as well. When it does, change not only can occur, but does occur quickly.
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