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| 39.
80% Of Managing Is Clarification Of Expectations
| Management is the ability to execute a plan or achieve an end on time and on budget.
Managers who succeed in making plan have succeeded in communicating their expectations clearly and without ambiguity and have done so between and among levels (sometimes many) of management and across disparate functions such as sales, operations and finance.
Communicating expectations clearly is very difficult and in most companies is rarely achieved and is why so few companies make plan.
How do I as a manager clarify expectations?
1. I define my objectives and the obstacles that prevent me and my organization from achieving those objectives.
2. I create strategies to overcome those obstacles and define my own and each staff member's portion of meeting the established objectives. (Steps 1 and 2 are The Plan!)
3. I quantify each person's standards of performing to meet Plan i.e. "accounts receivable do not exceed 30 days" or "$3.9 million in gross revenues is achieved."
4. I monitor my own and each individual's progress to achieving Plan via Commitment Planning and weekly staff meetings held without fail.
Management is one of humankind's most complex activities. And, while it should never be defined as "telling people what to do and having them do it", it has everything to do with communicating clear expectations! In fact, when you can communicate clear expectations, you are 80% of the way to successful management! |
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